Chester le Street Management

Job Title: Assistant Manager 

Job Purpose:

Key accountabilities:

To support Store Manager in running the store efficiently and effectively and to deputise for the Store Manager in their absence.

To be a brand ambassador.

  • To lead the team on shift to deliver an unbeatable coffee experience to every customer.
  • To ensure the store is opened and closed, adhering to all Costa standards, policies & procedures.
  • To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction.  Completing all relevant Costa check standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
  • To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner.
  • To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
  • To understand and monitor the store KPI report and translate it into daily action as agreed.
  • To communicate on a daily basis with the team, using the deployment shift planner.
  • To execute all aspects of deployment ensuring the effective control of labour and that every team member is deployed effectively.
  • Delegate appropriate tasks to the Barista Maestro and team.
  • To be part of the team and undertake the ‘Capo de Café role’ as required.
  • To deal with and resolve customer complaints in line with company policy / procedures.
  • To support the Store Manager in organising and delivering team meetings.
  • To train & coach team members and required to support them in delivering their roles effectively.
  • To support the Store Manager with completing regular 1:1s for team members.
  • To assist the Store Manager with recruitment using the official recruitment tools.
  • To implement marketing updated and new POS as directed by the Store Manager
  • To keep up to date with company policies.
  • To perform all tasks as defined in the Barista & Barista Maestro’s Job Description.

Experience/ Knowledge:

Essential:

  • Worked within a fast paced customer-facing / environment.
  • Supervisory / management experience.
  • Barista Maestro accredited.

Desirable:

  • Has worked in Hospitality / Retail industry.

Skills and qualities:

Essential:

  • Energy and enthusiasm to deliver outstanding customer service.
  • Passionate about the brand.
  • Ability to engage the team.
  • Ability to work within both a team and individually.
  • Reliable and committed.
  • Professional.
  • Confident.
  • Honest and open.
  • Good communication skills.
  • Eager to learn.
  • Shows initiative.
  • Presentable.
  • Enjoys responsibility.
  • Flexible.
  • Friendly manner.

Salary per annum

Status Permanent

Type Full time

Applications Begin

Closing Date for Applications

Location Costa Coffee Chester le Street
42 Front Street
Chester le Street
Co Durham
DH3 3BG