Stretford Assistant Manager

Sim Trava are a family run buisness, do you fancy us? Do you have a ‘can do’ approach? Are you hardworking, ambitious, happy, willing to learn, show initiative, pride, passionate for doing a great job, and loyal? If so, you’re probably just what we’re looking for.

Our people are the most important part of our business, so we strive to create a working environment that rivals some of the biggest and best brands out there. We want to recruit people that are proud to work for us, because happy people equal happy customers.

Job Title: Assistant Manager 

Job Purpose:

Key accountabilities:

To support Store Manager in running the store efficiently and effectively and to deputise for the Store Manager in their absence.

To be a brand ambassador.

  • To lead the team on shift to deliver an unbeatable coffee experience to every customer.
  • To ensure the store is opened and closed, adhering to all Costa standards, policies & procedures.
  • To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction.  Completing all relevant Costa check standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
  • To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner.
  • To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
  • To understand and monitor the store KPI report and translate it into daily action as agreed.
  • To communicate on a daily basis with the team, using the deployment shift planner.
  • To execute all aspects of deployment ensuring the effective control of labour and that every team member is deployed effectively.
  • Delegate appropriate tasks to the Barista Maestro and team.

Experience/ Knowledge:

Essential:

  • Worked within a fast paced customer-facing / environment.
  • Supervisory / management experience.
  • Barista Maestro accredited.

Desirable:

  • Has worked in Hospitality / Retail industry.

Skills and qualities:

Essential:

  • Energy and enthusiasm to deliver outstanding customer service.
  • Passionate about the brand.
  • Ability to engage the team.
  • Ability to work within both a team and individually.
  • Reliable and committed.
  • Professional.
  • Confident.
  • Honest and open.
  • Good communication skills.

Ideally the perfect candidate will be able to demonstrate the following,

Strong track record in contributing towards growing sales

Confident and passionate about high standards

Warm and welcoming to every customer, and staff member

Fast learner, but able to seek help when required.

Able to prioritise workloads.

£24,000 per year, Sim Trava Rewards, Bonus package and extensive perks.

Salary 24,000 per annum

Status Permanent

Type Full time

Applications Begin

Closing Date for Applications

Location Chester Road
Stretford
Manchester
M32 9BD

Apply now
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